Glossary

Terms you will meet on getjoey.app, in your dashboard and on this site, one sentence each. Where a term has its own page, the sentence links to it.

Plans and pricing

Free. The $0 plan: the full JOEY feature set at a lower daily volume (25 texts, 25 emails and 20 dialer calls a day), so upgrading buys capacity rather than features.
Green Pea. The $150 per month entry plan, with automated outreach metered at 100 texts, 100 emails and 50 auto dialer calls a day.
Pro. The $200 per month plan the site leads with: no daily caps, plus the Beast Mode dialer, CPV, an analytics dashboard and phone support.
Pro Beast. The $500 per month plan: everything in Pro, running on dedicated inference capacity with a priority queue and faster response SLAs.
Concierge. The $1,000 per month plan: everything in Pro Beast plus a dedicated account manager and hands-on help such as vehicle delivery and driver dispatch.
Enterprise. The custom-priced option for corporate and multi-rooftop groups, scoped as a conversation rather than sold as a card.
Solo. A retired $100 plan that is no longer sold; accounts still on it keep their price and Green Pea's text and email caps, with no auto dialer.
Unlimited (uncapped). No daily usage cap; fair-use rate limits and the safety guards every plan runs under (quiet hours, suppression, and one active sender) still apply.
JOEY Virtual Machine add-on. $39 per month for hosted hardware time set aside for your account, included with plans of $500 per month and up, and at no extra charge on every plan until September under a limited-time promotion. See Plans and limits.

Modes of operation

Mode of operation (run mode). Where JOEY runs: on the JOEY Virtual Machine today, or inside the Chrome extension on your own computer once that ships.
JOEY Virtual Machine (VPS). The hosted mode available today: JOEY runs on dedicated hardware time set aside for your account, targeting a 24/7 duty cycle, with no computer to leave on. See Setup: run mode (VPS).
Chrome extension. The mode that runs inside Chrome on your own computer and prepares drafts from your DriveCentric conversation; under development, coming out soon, and not selectable yet. See Setup: the Chrome extension.
Early access. The current status of the JOEY Virtual Machine: you join from Settings and the JOEY team provisions your machine by hand.
Credentials vault. The place in Settings where you enter your own CRM login yourself, encrypted the moment you save it.
Shadow mode. A JOEY that works the list and sends nothing; a JOEY provisioned for the first time starts here with autopilot off, and the trust page marks shadow-mode capabilities as "logged, nothing sent".
Live sending. Unattended sending to real customers from a hosted runner, which stays locked until the JOEY team signs it off for an account.
View-only. A mode in which nothing goes out while the system keeps operating, enforced on the machine that sends; it covers the auto dialer, customer texts, customer emails, the consent opt-in text and the first contact ritual.
Catch-up pace. How fast work held under view-only goes back out once view-only is switched off: 5 per cycle by default, 10 or 20 per cycle, everything within the first hour, or a custom 1 to 100 per cycle.
Held. A message JOEY composed and did not send, for a named reason such as view-only, not ours, after hours, opted out, no phone or email, or already contacted. See Dashboard guide: outreach and status.
Detected. The count of sends JOEY prepared while watching under view-only, named on the status card apart from what was sent.

The dashboard

Dashboard. The control room for your JOEY: the aggression dial, the auto dialer and the rest of your settings, with changes taking effect while JOEY is running. See Dashboard and Loadouts.
Loadout. A named preset that sets your dashboard theme, which of the five section groups show, and which quick stats appear in the top row; Morning Grind and Night Watch ship built in.
Schedule. The working hours you set during onboarding, which JOEY starts and stops by, clamped inside the legal window. See Schedule Controls.
Extra Time. An optional window in your schedule for JOEY to work outside your normal hours.
Overtime. A second optional window, switched on by a toggle, for JOEY to work past the regular shift.
Quiet hours. The legal window every send must fall inside; your Extra Time and Overtime windows never widen past it.
Aggression dial. The dashboard control that changes how hard JOEY works, while it is working.
Auto dialer. JOEY's power dialer: it works your lead list one call at a time and routes each call to your desk phone or mobile. See The Autodialer Queue.
Beast Mode. The aggressive, unmetered auto dialer mode on Pro and above.
Steady mode. The auto dialer mode on Free and Green Pea, the fastest option on those plans.
Live Fleet View. The dashboard section that shows the parts of your JOEY that are running and reporting in.
Output gauges. Six dials under the live fleet view showing your per-hour rate for Calls, Emails, Texts, Tasks done, Videos and New Leads.
JOEY status. The card near the top of the left rail that narrates what your JOEY is doing in the third person, following your own schedule.
My JOEY. The health card that answers "is my JOEY healthy right now" from your own account's data, in green, yellow, red or grey.
Live status ribbon. The ticker along the bottom of the dashboard that names each surface, its state and the age of its reading.
Heartbeat. The regular check-in each part of your JOEY sends; a part counts as live when its last heartbeat is under two minutes old.
Healthy. Producing what it should, and the reading is current.
Unknown. No reading at all, which is never treated as healthy.
Degraded. Running, but not at full output; part of the work is not getting done.
Stale. A reading too old to describe right now, to be treated as history rather than current state.
Failing. Not producing what it should; needs attention now.
Tenant. One JOEY account, with its own dashboard, persona and schedule; in a dealer group each rooftop is its own tenant, and one tenant cannot see another's leads or pipeline.
Persona. Your name, tone, sign-off and schedule as JOEY uses them, set during onboarding under Account.

Outreach

First Contact Ritual. The six-step sequence JOEY runs on every new lead: the first note, the call, the text opt-in, the profile scan, the email and the final note. See the ritual in your dashboard.
2MD (2 Minute Drill). The first note of the ritual, carrying the lead type and the lead details known at detection, written before any dialling.
Simple mode. The default ritual mode: one call to the lead, with no call outcome to choose.
Advanced mode. The ritual mode that places up to three calls in quick succession, stopping as soon as one reaches a conversation, with a CRM outcome chosen for each call.
Profile scan. The ritual step that reads the customer's profile; for a KBB instant cash offer lead it opens the offer link and pulls the vehicle, the offer amount and the customer details.
Text opt-in. The consent text JOEY sends before any other text: "May I text you? Reply YES to confirm."
Reactivator. JOEY's re-engagement engine, which mines your existing pipeline and keeps each lead warm on a configurable schedule of touches per day. See How JOEY works.
Phase. One distinct type of outreach or action in JOEY's engine, such as first contact, reactivation or trade-in follow-up; JOEY runs more than twenty.
Reply window. The 120 seconds (configurable) you get to answer a lead's reply yourself before JOEY sends a contextual reply for you.
CPV (CRM Pro View). Your whole CRM as one live operator console, included from Pro up.
Deal Tracker. A stage-grouped pipeline board for tracking deals from first contact through sold. See Deal Tracker.
Appointment Tracker. The dashboard card that tracks every appointment JOEY or you set and confirms it. See Appointment Tracker.
Autodialer queue. The TCPA-gated call queue the auto dialer works one lead at a time.

Compliance and integrations

TCPA. The US law behind the opt-in text, quiet hours and opt-out handling that apply to every account. See Coverage: States and Compliance.
Opt-out (STOP). A customer reply of STOP or an equivalent, which JOEY honours at once and keeps honouring.
Suppression. The rule that JOEY does not message a customer a coworker's note says is handled, or who has opted out; on any doubt the send does not go.
Coverage. The fifteen US states plus the Vancouver market where JOEY operates today, set by the state you choose at signup.
KYC. The identity verification step of onboarding, required for every account type including Free.
DriveCentric. One of the two dealership CRMs with JOEY's deepest support today (Tekion is the other), and the CRM the rest of this site describes. JOEY works with any CRM: VinSolutions is being added now, and any other CRM gets supported free of charge on request. See Connecting DriveCentric.
KBB ICO. A Kelley Blue Book instant cash offer lead; JOEY pulls the vehicle, the offer amount and the customer details from the offer link during the profile scan.
Calendar feed. A read-only iCalendar subscription of your own appointments, identified by a token, that Google, Apple and Outlook calendars can subscribe to. See API and integrations.

Company

MADITECH. The Seattle technology company, operating since 2019, that designs and runs JOEY; a subsidiary of MARS Corp International. See About.
Lucky Ranasinghe. The creator and owner of MADITECH and JOEY; contact lucky@maditech.group.
Code name. The public name each of MADITECH's 200 apps carries until its final name is announced; the app registry lists the code name as the app's name.
Portfolio hub. maditech.group/apps, the page that links every MADITECH site and product.